Terms and Conditions
By using the Maddison Games website and purchasing products from us
you are agreeing to the following terms and conditions :
There is an extra cost for delivery, which
is variable depending upon the weight of the goods that
you have ordered. This is automatically added onto your
order and can be seen every time you view your shopping
basket - we are up-front about our costs and there are no
hidden charges. Charges for mainland UK vary from £1.50
to £4.99 (maximum charge).
- For customers that live outside of the UK, we are working
towards an automated system, but until then, please contact
us for a quote.
All special offers are available whilst
stocks last and we will do our best to honour the offer.
Maddison Games intend that the prices shown
on the website are correct, but realise that errors may
occur. We reserve the right to refund you your money, rather
than fulfil your order if a genuine error has been made
with regards to the price displayed.
If prices charged to the customer have been
altered due to malicious activity, we reserve the right
to contact the customer to offer them the item at the correct
price, or to refund their payment.
VAT is charged where applicable at the standard rate -
prices shown on the website include VAT where applicable.
The company VAT registration number is 846 9653 73.
If there is a delay in satisfying your order
you will be informed via email.
You can order goods displayed in the shopping
section of this website by either completing the online order
process or by telephoning us with your order.
After you have placed your order online,
you will receive an automatic email confirming that your order
had been received. Please note that because we also sell games
at Exhibitions and shows, this automatic email does not necessarily
confirm that we can fulfil your order.
We hold large stock levels as we aim to
immediately satisfy as many orders as possible. We indicate
our best estimate of stock status above the thumbnail images
upon the website and underneath the main images on the product
detail page. Due to the fact that we sell our goods via
this website, the shop, exhibitions, telephone and 3rd party
websites- it is entirely possible that our last item in
a range will be sold simultaneously.
- Stock levels for website purchases are decremented as soon
as payment has been authorised for the goods. For telephone
orders, shop purchases and exhibitions, stock levels are decremented
as soon as possible, usually within a couple of days.
Payment is currently only accepted in UK
GBP £ Sterling.
Payment can be made by a number of Credit
and Debit cards or by personal cheque or postal order.
The credit and debit cards that we accept
are : Visa, Mastercard, Delta, Solo, Switch and Electron.
We can not take payment via American Express cards.
If a customer pays for goods by card, payment
is now taken immediately. If we are unable to fully or partially
satisfy an order, a full/partial refund will be made and
the customer contacted.
Cheques will be cleared before goods are
posted - please allow 21 days for delivery of goods paid
for by cheque.
The customer has to pay for goods and have
the payment cleared before goods are despatched.
To make an online payment by card, you are
transferred from this website to a secure server managed
by Protx Ltd. Here you can input your card details securely
and you will be informed whether your payment was authorised
or not. Maddison Games can not access your card details.
- Goods are delivered to most locations within the UK via
1st class Royal Mail, 1-2 day Courier and in certain circumstances
by hand. Areas that fall outside of this include Northern
Scotland, Northern Ireland and the Channel Isalnds, where
alternative delivery methods may be applied dependant upon
- We aim to ship goods by the next working day, more than
often they are shipped the same working day. Please be aware
this time period may lengthen at peak times (i.e. Christmas).
- If we are aware of any delays to your order, we will contact
you primarily via email to inform you. You will then have
the option of cancelling your order.
- Delivery schedules are estimates only. Maddison Games will
not be liable for any delays caused by third parties.
Returning Items & Faulty
- Goods can be returned unused and unopened for any reason
within 14 days. You are responsible for the return postal
- You the customer are responsible for ensuring the safe return
of the item(s) for which you require a refund and are therefore
advised to package them up well and send them with proof of
postage (by obtaining a proof of postagecertificate
which is free from the Post Office).
- Damaged goods need to be reported
within 7 days. We will first endeavor to send you replacement
parts. If this is not possible, we will then refund you for
the cost of the goods and your return postage once the item
has been returned safely to us. We will specify the return
postage method to be used and will only refund you for the
cost of the postage method specified.
- If your purchase is missing parts, we will get replacement
parts to you within a maximum of 28 days. With some of our
ranges, we will give you contact details of the game publisher
as they hold spare parts and deal with cases like this directly.
- Please contact us regarding your return and then return
your item(s) to :
Returns, Maddison Games Ltd, White Lodge, North Crawley Road,
Newport Pagnell, MK16 9HG, United Kingdom
- Your details are obtained by us for our records, but will
not be revealed to any other third party (unless requested
by a government body, our bank or your bank). The exception
to this is that your delivery name, address and telephone
number are handed over to our couriers to enable the delivery
of your parcel. Royal Mail are given just your name and delivery
- We may process your data internally for market research
purposes, but results if published will not point to any individual.
- We will not give away or sell your data (including your
email address) to a third party.
- When placing an order you are given the option to sign
up to the Maddison Games newsletter. You can remove yourself
from this list by contacting us at
firstname.lastname@example.org from the email address
specified at the time of your order.